Return & Refund Policy
Return & Refund Policy
At Frigoza, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to make it right.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
Non-Returnable Items
We cannot accept returns for:
Used or damaged products caused by improper use
Items not in their original condition
Final sale or clearance items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Your refund will be issued to your original payment method
Processing time may take 5–10 business days depending on your bank or provider
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service for your return
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will:
Replace the item at no extra cost
Or issue a full refund
Exchanges
We only replace items if they are defective or damaged.
For exchanges, please contact our support team.
Our Promise
At Frigoza, we stand behind our products.
If something isn’t right, we’ll do everything we can to fix it quickly and fairly.
Contact Information
Brand: Frigoza
Email: frigoza@meltamailo.com
Phone: +1 (954) 640-2191
Address: 1450 Brickell Ave, Miami, FL 33131, USA
Need Help?
Our support team is always ready to assist you.
We typically respond within 24–48 hours.